Frequently Asked Questions
Everything you need to know about your Down experience.
How long does shipping typically take?
We offer standard shipping which takes 3-5 business days, and express shipping which arrives within 1-2 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We accept returns within 30 days of purchase for all unworn items in their original packaging. Please note that for hygiene reasons, certain items like intimates cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, at Down, we prioritize ethical manufacturing. We use organic cotton and recycled synthetic fibers wherever possible to reduce our environmental footprint.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change within 60 minutes of placing your order by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners at checkout.