Returns & Exchanges

At Down, we want you to feel confident in every piece you wear; if your fit isn't perfect, we offer a seamless 30-day return policy for all unworn apparel. Simply ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original shipping box and include the packing slip provided in your digital return confirmation.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label generated by our portal and affix it to the outside of your package, ensuring no previous labels are visible.

• 4.
  Drop Off and Track

  Take your package to any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.